Rivervo
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Incident History
April 2024 1 incident
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Scheduled maintenance — payment processing system migration
09 Apr 2024 api resolved 40m
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Server-side payment processing migrated to a new subscription billing system. Database schema updates and webhook handler reconfiguration applied. Billing API endpoints briefly offline during migration window. Maintenance at night (GMT+4).
21:00 UTC
Payment migration started. Legacy billing handler deactivated on server.
21:25 UTC
Webhook endpoints reconfigured. Subscription data migrated.
21:40 UTC
New billing system live. Test transactions confirmed.
January 2024 1 incident
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Scheduled maintenance — notification service deployment
22 Jan 2024 api resolved 15m
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Real-time notification service deployed on the server. Background worker configuration updated. Brief API restart at night (GMT+4).
22:00 UTC
Notification service deploying on server. Workers restarting.
22:15 UTC
Service active. Test alerts confirmed delivered.
October 2023 1 incident
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Server memory pressure — LVE limits triggered on shared node
23 Oct 2023 hosting servers server load resolved 55m
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Several shared hosting accounts simultaneously hit their CloudLinux LVE memory limits, causing the kernel to enter swap-heavy operation. Response times degraded across the server. LVE limits adjusted.
14:30 UTC
Server memory pressure detected. Swap usage rising.
15:00 UTC
LVE limits triggered on three high-memory accounts. Swap decreasing.
15:25 UTC
Memory normalised. LVE configuration reviewed and adjusted.
August 2023 1 incident
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Scheduled maintenance — PHP 8.2 server upgrade
16 Aug 2023 hosting servers api resolved 30m
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PHP upgraded to 8.2 server-wide. Maintenance at night (GMT+4).
21:00 UTC
PHP 8.2 installation started on server.
21:20 UTC
Backend services tested under PHP 8.2.
21:30 UTC
Server running PHP 8.2. All services healthy.