Rivervo
← Previous July 2021 – June 2022 Next →
Incident History
June 2022 1 incident
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MySQL replication lag on cPanel internal database
15 Jun 2022 control panel resolved 45m
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A large binary log event caused MySQL replication on the cPanel database to fall 4 minutes behind, leading to stale reads in the control panel dashboard. No data loss.
11:00 UTC
Stale data observed in cPanel. Server MySQL replication lag detected.
11:20 UTC
Replication lag at 4 minutes. Large binary log event identified as root cause.
11:45 UTC
Replication caught up. cPanel reads fully consistent.
March 2022 1 incident
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Scheduled maintenance — VPS service infrastructure launch
30 Mar 2022 vps service api resolved 30m
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VPS provisioning infrastructure deployed and connected to the server backend. Automated provisioning jobs, monitoring hooks, and billing integration activated. Brief API restart required. Maintenance at night (GMT+4).
22:00 UTC
VPS service backend deployment started. Provisioning workers being configured.
22:15 UTC
VPS provisioning API integration active. Test deployment confirmed successful.
22:30 UTC
VPS service live.
January 2022 1 incident
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Scheduled maintenance — PHP 8.0 server upgrade
10 Jan 2022 hosting servers resolved 30m
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PHP upgraded to 8.0 server-wide with JIT compilation enabled in OPcache. All shared hosting accounts migrated to the new runtime. Maintenance at night (GMT+4).
21:00 UTC
PHP 8.0 packages installing. JIT configuration being applied to OPcache.
21:20 UTC
PHP-FPM pools reloading under PHP 8.0.
21:30 UTC
Server confirmed running PHP 8.0. JIT active.
October 2021 1 incident
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SSL certificate chain breakage — DST Root CA X3 expiry
05 Oct 2021 hosting servers resolved 1h 20m
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The expiry of the DST Root CA X3 cross-certificate broke TLS verification for legacy client devices. Server certificates were reissued via the ISRG Root X1 chain. Modern clients were unaffected.
08:00 UTC
SSL errors reported on older client devices. Server certificate chain under review.
08:30 UTC
Root cause confirmed: DST Root CA X3 expired. Reissuing certificates with ISRG Root X1 chain.
09:20 UTC
All server certificates updated. Legacy client compatibility verified.
July 2021 1 incident
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Scheduled maintenance — server kernel update and security hardening
14 Jul 2021 hosting servers control panel resolved 35m
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Linux kernel updated to latest stable release with security patches. CSF firewall rules tightened, ModSecurity WAF rules updated to OWASP CRS 3.3, and SSH configuration hardened. Server reboot required. Maintenance at night (GMT+4).
21:00 UTC
Maintenance window opened. Kernel update and security patches applying.
21:20 UTC
Server rebooting into updated kernel.
21:35 UTC
Server back online. Firewall and WAF rule updates confirmed active.