Rivervo
← Previous August 2021 – July 2022 Next →
Incident History
June 2022 1 incident
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MySQL replication lag on cPanel internal database
15 Jun 2022 control panel resolved 45m
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A large binary log event caused MySQL replication on the cPanel database to fall 4 minutes behind, leading to stale reads in the control panel dashboard. No data loss.
11:00 UTC
Stale data observed in cPanel. Server MySQL replication lag detected.
11:20 UTC
Replication lag at 4 minutes. Large binary log event identified as root cause.
11:45 UTC
Replication caught up. cPanel reads fully consistent.
March 2022 1 incident
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Scheduled maintenance — VPS service infrastructure launch
30 Mar 2022 vps service api resolved 30m
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VPS provisioning infrastructure deployed and connected to the server backend. Automated provisioning jobs, monitoring hooks, and billing integration activated. Brief API restart required. Maintenance at night (GMT+4).
22:00 UTC
VPS service backend deployment started. Provisioning workers being configured.
22:15 UTC
VPS provisioning API integration active. Test deployment confirmed successful.
22:30 UTC
VPS service live.
January 2022 1 incident
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Scheduled maintenance — PHP 8.0 server upgrade
10 Jan 2022 hosting servers resolved 30m
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PHP upgraded to 8.0 server-wide with JIT compilation enabled in OPcache. All shared hosting accounts migrated to the new runtime. Maintenance at night (GMT+4).
21:00 UTC
PHP 8.0 packages installing. JIT configuration being applied to OPcache.
21:20 UTC
PHP-FPM pools reloading under PHP 8.0.
21:30 UTC
Server confirmed running PHP 8.0. JIT active.
October 2021 1 incident
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SSL certificate chain breakage — DST Root CA X3 expiry
05 Oct 2021 hosting servers resolved 1h 20m
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The expiry of the DST Root CA X3 cross-certificate broke TLS verification for legacy client devices. Server certificates were reissued via the ISRG Root X1 chain. Modern clients were unaffected.
08:00 UTC
SSL errors reported on older client devices. Server certificate chain under review.
08:30 UTC
Root cause confirmed: DST Root CA X3 expired. Reissuing certificates with ISRG Root X1 chain.
09:20 UTC
All server certificates updated. Legacy client compatibility verified.