Rivervo
← Previous July 2020 – June 2021 Next →
Incident History
April 2021 1 incident
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Network packet loss — datacenter upstream issue
27 Apr 2021 hosting servers domain service api resolved 1h 55m
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Intermittent packet loss (3–8%) on the server's upstream network link caused by a BGP routing issue at the datacenter level. The datacenter operator resolved the routing table inconsistency within two hours.
07:00 UTC
Packet loss detected on server's upstream interface. Datacenter NOC contacted.
07:30 UTC
Datacenter confirms BGP route propagation issue on their upstream. Fix in progress.
08:55 UTC
BGP routing stabilised. Packet loss cleared. Server connectivity fully restored.
February 2021 1 incident
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Scheduled maintenance — domain service backend deployment
08 Feb 2021 domain service api resolved 30m
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Domain registration and transfer backend deployed to the server. DNS management API integration activated. Brief API service restart required. Maintenance at night (GMT+4).
22:00 UTC
Domain service backend deployment started on server.
22:20 UTC
DNS management integration active. Test zone operations confirmed.
22:30 UTC
Domain service live and stable.
November 2020 1 incident
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Scheduled maintenance — PHP 7.4 server upgrade
18 Nov 2020 hosting servers resolved 25m
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PHP runtime upgraded to 7.4 server-wide. OPcache configuration improved and JIT groundwork prepared for PHP 8. PHP-FPM pools restarted. Maintenance at night (GMT+4).
21:00 UTC
PHP 7.4 packages installing on server.
21:15 UTC
PHP-FPM pools restarting under new runtime.
21:25 UTC
Server confirmed running PHP 7.4. OPcache warmed.
September 2020 1 incident
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Scheduled maintenance — cPanel & WHM major version upgrade
03 Sep 2020 control panel resolved 40m
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cPanel & WHM upgraded to the latest stable release. WHM API changes required configuration updates on the backend. Maintenance at night (GMT+4).
21:00 UTC
cPanel upgrade started on server.
21:25 UTC
WHM API endpoints updated to match new version schema.
21:40 UTC
Upgrade complete. All cPanel functions verified via automated checks.